- From
- Will Glynn
- Subject
- Re: CAS-9606059-T9J7D6 Appointment CRM:00337000000037
- Date
- Tue, 20 Dec 2016 16:48:15 -0600
- To
- HG
It’s been over two weeks since our last contact. On my end, I’ve made my writeup accessible via a shorter link: http://ford-wifi-is-broken.com/
What’s currently in progress at Ford? Has a Field Service Engineer been engaged on this case? When should I expect further updates?
Thanks,
–Will Glynn
On Dec 5, 2016, at 2:36 PM, HG wrote:
Mr. Glynn,
It has occurred to me that while the dealership has requested assistance from our technical hotline, they did not submit a request for a Field Service Engineer to review your case. I will reach out to the Service Manager and recommend they have their technician put together a request. I will certainly keep your updated of any activity.
Regards,
HG